QUALITY POLICY


 

Our Mission is to become the largest provider of Healthcare specialists from the Philippines to both the UK and the Middle East Healthcare sector placing overseas nurses, doctors and AHPs with quality employers. 


The scope of our activity extends to candidates across all areas including surgical & medical wards, theatres, critical care, A&E, oncology, paediatrics, outpatients, radiography/imaging, radiology, fertility, midwifery and clinical practice development. We have also widened our recruitment scope to the recruitment of domestic workers into the Middle East.

 

Most recently, we have been focusing on the procurement of products and services for governments around the world in the fields of healthcare and are proud to be an authorised PPE supplier to the UK’s Ministry of Defence and Department of Health & Social Care. 

 

Our Quality Management System is consistent with ISO 9001:2015. Its purpose is to:

  • Ensure we act on the feedback from our clients and others that we engage with

  • Continually improve the services we provide

  • Remain compliant to all legislative & regulatory requirements

  • Ensure that those we engage with have a positive experience. 

 

We do this by always looking for opportunities to improve, then setting SMART objectives to maximise our strengths and minimise risk. We all have a responsibility to ensure that our clients receive a quality service and to demonstrate a high level of competence always.   

 

Our services and systems are designed, engineered, and managed to exceed our clients’ expectations through the simplest and most cost effective means possible.
We are committed to a training policy that ensures all personnel have the necessary competence and training to perform their duties. 

 

The Quality Policy is understood by and communicated to all staff within the Company. It is the responsibility of Senior Management to investigate any quality problems and ensure that corrective action and/or preventative action is implemented as soon as possible. Senior Management shall also ensure customer requirements are determined and met, therefore enhancing customer satisfaction. 

 

All the components that together make up our Management System are regularly reviewed to ensure they are appropriate, understood and most of all the system continually improves and we exceed our customers’ expectations.

 

To achieve the above, our Quality System and Quality Objectives are reviewed at regular intervals for continuing suitability, to ensure it is meeting the customers’ needs.


David Sumner– CEO
March 2021